Terms and refund policy

Last updated 1 November 2026. Please read these terms before you buy. When you tick the box on the ticket form and pay, you agree to them.

1. Who we are

Agency Minds is organised by Agency Ascension ("we", "us", "our"). You can contact us by replying to your ticket email or by writing to elevateclub34@gmail.com.

2. Who these terms apply to

These terms apply to everyone who buys or uses an Agency Minds ticket. If you buy a ticket for someone else, you must make sure they follow these terms too.

Agency Minds is a business event for agency owners. By buying a ticket you confirm that you are buying it for your business or to develop your business. You must be 18 or over to attend.

3. The event

Agency Minds takes place on Saturday 28 and Sunday 29 November 2026 in London. Day 1 is the mastermind day. Day 2 is the football tournament. Day 1 is also livestreamed for Live ticket holders. Full venue details, times and updates are shared in the attendee WhatsApp group and by email before the event.

What each ticket includes is listed on agencyminds.co.uk at the time you buy. That description forms part of these terms.

4. Prices and early bird tickets

  • Early bird prices are available for a limited number of VIP and General Admission tickets. When they sell out, the full price applies.
  • The price you pay is the price shown at checkout when you buy. If prices go up or down later, we don't refund or charge the difference.
  • All prices are in pounds sterling (GBP).

5. Your ticket

  • Your ticket is sent to the email you enter at checkout as soon as payment clears. It is also available at your personal ticket link.
  • VIP and General Admission tickets have a QR code. Each QR code admits one person, once per day. The first scan is the one that counts. A copy or screenshot of a ticket that has already been scanned that day will be refused.
  • Keep your ticket private. We are not responsible if someone else uses your QR code before you.
  • We may ask for photo ID that matches the name on the ticket.
  • Live tickets give access to the Day 1 livestream and replays only. They do not give entry to the venue, the football tournament, the dinner or any other part of the in-person event.
  • Tickets may not be resold or offered for sale on any other platform. Tickets that are resold may be cancelled without a refund.

6. Refund policy

All sales are final. Tickets are non-refundable.

We do not give refunds, partial refunds or credit for any reason, including if:

  • you can no longer attend, change your plans or miss part of the event;
  • you have travel, transport, visa or accommodation problems;
  • you are ill or have a personal emergency;
  • a speaker, session, activity, time or venue changes;
  • you are refused entry or removed from the event under section 12;
  • you did not use your livestream link or replays;
  • you are unhappy with the content or did not get the results you expected.

Any refund is at our sole discretion and only valid if we confirm it to you in writing.

If we cancel the event completely and do not reschedule it, we will refund the ticket price you paid within 14 days. We will not refund any other costs, such as travel or accommodation you booked yourself.

If we postpone or move the event, your ticket is valid for the new date or venue. No refund is due.

Transfers. If you can't attend, you can ask us to transfer your ticket to another person. Transfers need our written approval and we may refuse them. When we approve a transfer, we issue a new ticket in the new person's name and your original QR code stops working.

Cooling-off period. Tickets are for an event on specific dates and are bought for business purposes. To the fullest extent the law allows, no cooling-off or cancellation period applies. For Live tickets, you ask us to give you access straight away and you accept that you lose any right to cancel once access is provided.

7. Payment disputes and chargebacks

If you have a problem with your order, contact us first at elevateclub34@gmail.com. We reply to every message.

Raising a chargeback or payment dispute instead of contacting us is a breach of these terms. If you open a dispute:

  • your ticket is cancelled straight away and your QR code and livestream access stop working;
  • we will submit evidence to your bank and to Stripe. This can include your order, the date, time and IP address at which you accepted these terms, the ticket email we sent you, your check-in records, and your messages with us;
  • we may refuse you entry to future Agency Minds and Agency Ascension events.

8. Discount codes

  • The Agency Ascension student code is only for current Agency Ascension students. It gives a General Admission ticket for £100. It doesn't apply to VIP or Live tickets.
  • The code is entered in the ticket form on agencyminds.co.uk. It has a limited number of uses. Once they are used, the code stops working and the student price is no longer available.
  • Codes can't be combined, exchanged for cash or applied after purchase.
  • Tickets bought with a student code are marked as student tickets and may be checked at the door.
  • If a code is used by someone who isn't eligible, we may cancel the ticket and refund the amount paid, or ask the buyer to pay the difference to the full price before entry.

9. VIP tickets

  • Villa stay: one shared stay on Saturday night with the team, for up to 12 people in total. Rooms and beds are allocated by us and may be shared. You must follow the house rules. You are responsible for the cost of any damage you cause. Guests are not allowed.
  • Transport: transport between event locations as arranged by us. Travel to and from London is not included.
  • Private 1-1 with Jeronimo: the time is arranged during the event. Length and format are at our discretion.
  • Roundtable hot seats: with the Agency Ascension team. Sessions may be filmed.
  • Private go-karts session: run by a third-party provider. You must follow their safety rules, including any age, height and health requirements. If you don't meet them, you can't take part and no refund is due.

If any VIP inclusion can't go ahead for reasons outside our control, we may replace it with something of similar value. No refund is due.

10. Dinner, food and drink

Snacks and drinks are provided during the Day 1 talks for VIP and General Admission ticket holders. The group dinner is optional and you pay for your own food and drinks.

11. Football tournament and activities

The football tournament, go-karts and any other physical activity are optional. If you take part, you do so at your own risk. You are responsible for making sure you are fit and well enough to take part and for following instructions from us and any venue or provider. We are not responsible for loss of or damage to your belongings.

12. Conduct

We may refuse entry to, or remove, anyone who behaves in an abusive, threatening, discriminatory or unsafe way, is intoxicated, damages property, harasses attendees or speakers, or breaks these terms or venue rules. No refund is due.

13. Changes to the event

Speakers, sessions, the schedule, activities and venues may change. We will tell you about important changes in the WhatsApp group or by email. Changes do not entitle you to a refund.

14. Filming, photos and content

  • The event is photographed and filmed. By attending, you agree that you may appear in photos, videos and livestreams, and that we and Agency Ascension may use them in our content and marketing without payment.
  • Hot seats and roundtables may be filmed and shared.
  • You may not record talks or sessions to share or sell without our written permission.
  • Your livestream link and replays are for you only. If you share them, we may remove your access without a refund.

15. Results disclaimer

Revenue figures and results shown on our website and at the event belong to the people named. They are not typical and are not a promise of what you will achieve. Your results depend on your own work, skills and circumstances. Nothing at the event is financial, legal or tax advice. You are responsible for your own business decisions.

16. Our liability

Our total liability to you for anything related to your ticket or the event is limited to the price you paid for your ticket. We are not liable for indirect or consequential loss, lost profits or business, or costs such as travel and accommodation. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited.

17. Your data

We use your details to issue your ticket, run the event and contact you about it. See our privacy notice.

18. Changes to these terms

We may update these terms. The version that applies to you is the one shown on this page when you bought your ticket. We keep a record of the version you accepted.

19. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.